Refund & Return Policy

At Panaless, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help. Please read our policy carefully before making a return request.

Eligibility for Returns

We accept returns under the following conditions:

  • The item was purchased within the last 30 days.
  • The item is unused, unopened, and in its original packaging.
  • The item is not marked as final sale or non-returnable.

Due to hygiene and safety reasons, opened or used beauty products (including eyeshadow palettes and lip products) cannot be returned unless they are defective or damaged upon arrival.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used cosmetics and beauty products
  • Items purchased on sale or with a discount code (unless defective)
  • Gift cards

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery at support@panaless.com with the following information:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or defective item

We will review your case and offer a replacement or full refund at no additional cost to you.

How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at support@panaless.com with your order number and reason for return.
  2. Wait for our team to review and approve your return request (within 2 business days).
  3. Once approved, ship the item back to the address provided by our team.
  4. Please use a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order.

Contact Us

If you have any questions about our return and refund policy, please contact our customer support team at support@panaless.com. We're happy to assist you!